20% off all in-stock items. Applied automatically at checkout.

Customer care

Refund Policy

We want every order to feel clear, careful, and fair. Baby formula is a safety-sensitive food product, so our policy protects families first: sealed products are handled carefully, returned formula is not resold, and order issues are resolved with a refund, replacement, or store credit when appropriate.

Last updated: July 18, 2026

01

Report order issues within 7 days.

Damaged, missing, incorrect, expired, or short-dated items should be reported quickly so we can review the order while the details are fresh.

02

Keep the product and packaging.

Please save the box, label, seal, lot code, expiration date, and photos until our team confirms the next step.

03

Approved refunds return to the original payment.

When a refund is approved, we send it back to the original payment method. Bank posting times can vary.

Our promise

When we make a mistake, we make it right.

If your order arrives damaged, incorrect, missing items, expired, or materially different from what you bought, contact us within 7 days of delivery. After review, we may offer a replacement, refund, or store credit depending on the issue and available stock.

Refunds and replacements we can review

  • Formula damaged in transit or delivered with a broken seal.
  • An incorrect product, size, stage, flavor, or quantity was sent.
  • An item listed on the packing slip was missing from the package.
  • The product arrived expired or short-dated and that date was not disclosed before purchase.
  • Your order was cancelled before shipment or we could not ship within the promised timeframe.

Items we cannot accept back

For product safety, we cannot accept returns or restock baby formula that has left our care unless we specifically request it as part of an order review.

  • Opened, used, punctured, or tampered formula.
  • Change-of-mind returns after delivery.
  • Products damaged after delivery, including storage outside label instructions.
  • Orders without enough information for us to confirm the purchase or issue.

Shipping delays and cancellations

If an order cannot ship within the timeframe shown at checkout, or within 30 days when no timeframe was stated, we will contact you with the option to accept the delay or cancel for a refund. Required refunds are issued to the original payment method; we will not replace a required refund with store credit unless you choose that option.

How to start a request

  1. Contact us. Email support@formuladeals.com with your order number and the email used at checkout.
  2. Show the issue. Attach clear photos of the shipping box, product front, seal, lot code, expiration date, packing slip, and any visible damage.
  3. Wait for confirmation. We will review the details and confirm whether a refund, replacement, or other resolution is available.

Refund timing

Approved refunds are processed as soon as reasonably possible after review. Required cancellation or shipping-delay refunds are sent within the timeframe required by law, including within 7 working days when that standard applies. Once submitted, your bank or payment provider may take 5 to 10 business days to post the credit. If a shipment is refused, undeliverable, or returned to sender, any approved refund may be reduced by shipping costs or carrier fees unless the issue was caused by our error or the law requires a full refund.

Your legal rights

This policy does not limit rights you may have under applicable law. If a law requires a refund, replacement, cancellation option, or other remedy, we will follow that requirement.